RETURNS & SHOP POLICY
We aide with selection of the correct size and have a near 100% fitting rate with the method we use and will fit to your largest proportion. If you fall between sizes and need alterations WE DO NOT accept returns, if you find out afterwards your alterations are too costly. You must do your due diligence to build in your alteration costs to the budget. We will be happy to help wit well reviewed recommendations.
You also MUST select the size according to your BUST WAIST and HIP measurements, NOT your usual size. This is due to the fact the gowns run at least one size smaller and the application of beading reduces stretch to around 1-2cm only. We check you have done this on most orders but cannot be held responsible if you select your usual size without reading the item description. Common in all dress making, items are hand made, so a 2-3cm deviation can be present in the final article.
PLEASE SEND US YOUR MEASUREMENTS AFTER CHECKOUT SO WE CAN SELECT THE BEST SIZE FOR YOU OR WE CAN SEND YOU A MEASURING GUIDE SHOULD YOU NEED IT.
PLEASE NOTE: **GOWNS WILL NOT BE PROCESSED WITHOUT INITIAL CONFIRMATION OF YOUR MEASUREMENTS. **
NOT ELIGIBLE FOR RETURN
Standard sized made to order gowns, unless FAULTY (Botanista, Art Deco Gala).
ALL Custom made/sized/designed or altered gowns, unless FAULTY ( STRIDE Collection).
ALL Earrings.
Hair Clips.
Cubic Zirconia tiaras and headpieces, as they are made to order.
Underwear items unless still packaged.
ELIGIBLE for change of mind (within 12 days of purchase)
Bridesmaid and formal (named as this)
Cocktail
Crowns
Tiaras
Veils
Flower Girl Dresses
IN THE EVENT OF INCORRECT SIZE SELECTION & CHANGE OF MIND ON MADE TO ORDER ITEMS
You may sell privately or hire out your made to order item, if you change your mind or select the incorrect size.
You may only receive a full refund if you change your order or change your mind and the gown has not yet entered processing. Please contact us on contact@livesofsirens to cancel your order, within 3 days if you want to avoid a re-stocking fee.
Once production has commenced or you have received your gown, in most cases, we cannot absorb the cost to remake the correct size all over again,
so offer no exchanges or returns of standard sized collections or in our STRIDE studio collection, unless faulty. You may ONLY return or cancel your made to order gown with a re-stocking fee of 50%.
FAULTY ITEM RETURNS
If your item is faulty or made to the incorrect measurements we will do everything to help rectify the mistake by offering a full refund, fixing the sewing error or offering an exchange as swiftly as possible. We cover all return costs and if international you will be refunded postage costs after we receive the item safely. If item doesn’t arrive then your postal carrier will be responsible for refund of postage costs.
PROCESSING YOUR RETURN
Eligible items are to be returned at the expense of the customer, within 12 days, in un-worn condition and with tags attached and in unsoiled condition (this includes pet hair or smoke smells). Please pack all items carefully to avoid damage during transit back to us.
Return postage fees are non refundable and we will not be able to process items if they dont make there way back to us successfully. Please ensure you
hold onto tracking details until you are notified the items have been received by Lives Of Sirens.
You will be notified via email within 2 working days of receipt of the return at our office. Please allow 7 days for a full refund or exchange.
LIVES OF SIRENS RESERVES THE RIGHT TO DENY ANY RETURN IF ITEMS ARE RETURNED USED SOILED OR DAMAGED IN ANY WAY, ALSO ITEMS WITH ANIMAL HAIR, STRONG SMOKE ODOUR. THEASE REASONS INCLUDING TAGS REMOVED ARE NOT ACCEPTABLE AND WILL NOT BE CONSIDERED FOR A REFUND AND WILL BE RETURNED TO BUYER.
TROUBLE SHOOTING SIZING - also for people falling in between sizes, requiring alterations.
To all of our lovely international customers, before returning an item for sizing issues and incurring fees, you may see a solution in our sizing help section below. Small low cost alterations can be more of a viable options for anyone experiencing sizing issues as these are not covered in our return policy for made to order items.
LOOSE AREAS ON BUST - alteration involving a tuck under armpit area at side seam.
TIGHT AREAS ON BUST - alterations involving opening up under the arm (only possible on sleeveless) at side seam.
HEMMING - Pinning temporarily if you don’t have time for a hemming alteration. A quick running stitch by a local tailor would nit be costly.
WAIST TIGHT- Add a wider elasticated zip. Can be an expensive alteration so get a few quotes from a local tailor.
WAIST LOOSE- Get a waist alteration bringing in at the seams. Can be expensive but always shop around. Prices ranging from $150-$450 within Australia.
RETURN ADDRESS
LIVES OF SIRENS RETURNS
33A SPINKBRAE ST
FIG TREE POCKET
BRISBANE
4069
QLD
AUSTRALIA